• Not so long ago, a survey found that only 12% of CIOs believed they had unused licenses, also known as shelfware, in a particular field. Yet another survey found that most companies had implemented fewer than 50%. We see some of that loss today in enterprise content management (ECM).

  • It was never a stretch to envision the value of “synchronous” capture: where you embed your capture application into your line of business system or transaction. At the point where a user must scan a document, the system prompts accordingly, and the user scans the content. It’s a standard and consistent way of capturing information no forgetting, no wasted time or motion.

  • A good ECM deployment can produce so many add-on benefits that sometimes they overshadow the main reward:  getting rid of the paper.  The paper is the problem.  Eliminating the paper solves most of the problem. 

    I got thinking about this when a client volunteered the other day to be a reference for Imagine Solutions.

  • Begin a project with the end in mind – success, right?  I mean, nobody takes on a new technology project expecting it to underperform. Everybody kicks off a project with high hopes and a plan for coming in on-time, on-budget, and delivering on the business promise. But still, many projects disappoint. Why is that the case?  Warning signs come early; project owners don’t have to wait until the project is in a ditch. When it comes to image/workflow optimization projects, we find there are at least five clear warning signs that appear early.

  • The financial services industry is struggling with the growing problem of managing the explosive growth of Information -- information in the form of unstructured data, generally referred to as "content." This growth can be attributed to the adoption of digital commerce, increasing use of voice and video, and new channels and information sources - most notably social media. Banks are being overrun with unstructured content, and it's negatively affecting productivity, increasing risks and reducing customer service levels.

  • Whether you’re new to the enterprise content management (ECM) industry, new to a role where you have to make decisions impacting an ECM system, or you're simply on a quest to stay on top of the latest, greatest news and trends in ECM and distributed document capture, you may find the following reading list to be quite helpful: 

  • A friend of mine, who is a bank compliance consultant, once told me there were few things she dreaded more than auditing a bank with a recently deployed imaging platform.  “An image-enabled mess is still a mess,” she said.  “In fact, it’s a bigger mess.  The only thing worse than thumbing through boxes of poorly organized documents is “mousing” through hard drives full of unindexed PDF files.”

    Point well taken…

  • Why would somebody… okay, me… who is in the ECM document capture business and an early adopter of all things mobile remain a long-time skeptic of mobile capture’s hype? In earlier developmental stages, it seemed that with each advance there was yet another obstacle to real-world adoption.  Whether the challenges were related to image quality, image size, bandwidth constraints – and the list goes on – the story was one of ”two steps forward, one step back.”