Implementation Services

Taking Your Workflow Performance to the Next Level


Implementation Stages

A critical component of any sophisticated ECM initiative is the workflow. Imagine Solutions’ consultants can help you optimize the capture, routing, and tracking of all documents and activities in your ECM business process, with tools and processes to ensure that exceptions are handled efficiently and effectively.

Our implementation consultants are skilled in delivering and supporting successful projects that ensure your ECM and workflow solution is a strong backbone for your entire organization. The expertise of our consulting team is evident though every stage of the process, including:

  • Pre-deployment discovery and planning
  • Workflow design and development
  • Custom integration and platform enhancement
  • Crisis evaluation and resolution

Throughout this process, they focus on mitigating delivery risk, instilling good communication channels and avoiding unexpected costs or schedule delays.

Our approach is flexible to meet your needs. If you have already defined ECM workflow requirements, we focus our effort on deliverables. If you want to fully understand the options and be involved at each stage of the project, we will analyze your business process, lay out the ECM options, listen for your decisions, design and develop the detailed workflows and support them at each stage. If knowledge transfer or support is your objective, we train and mentor key resources, provide extensive documentation and offer optional support packages.

With our broad scope of experience and depth of involvement on hundreds of implementation engagements, we can lead or support you in all stages, or simply assist with a single stage. We are known to be highly pragmatic implementers, doing what works best for your needs. We are collaborative – listening carefully, offering our insights, and proceeding with concurrence from key parties. We can mitigate delivery risk because we are familiar with what issues can surface under which circumstances and how to proactively address them. Clients tell us that we "over deliver" in the interest of client satisfaction.

No matter what size the implementation involved, we can quickly scale up our activities to meet the needs of very large organizations, and we can also skilfully and cost-effectively support small organizations. Our consultants include experts from organizations of all sizes, and we have many satisfied and highly referenceable clients.

If your organization is facing ECM workflow challenges contact us today to learn how Imagine can help take your workflow performance to the next level.