Our IBM FileNet accelerators address content extraction, work items, digital signatures, step processes, transaction history and MIS reporting.

Briefcase

(Click here for the PDF eBrochure.) 

Briefcase provides a secure, efficient, and affordable mechanism for FileNet users to extract subsets of their content and index data for off-line searching and viewing. Some of the key features of Briefcase are:

• Offline Content Repository
• Export Any Content Type
• Query Data Import
• Full Encryption
• Command Line Support
• CD, DVD, Thumb Drive Export
• Built-in Query Tool
• View and Print
• Robust User Interface
• Windows XP and Vista

Combining the power of IBM FileNet Enterprise Content Management with the convenience and cost effectiveness of portable storage devices, Briefcase provides a simple process for finding the content you need and securely writing it to portable media. 

Briefcase supports the query and export of documents from the following IBM FileNet repositories:

• P8 Content Manager 3.5 and later
• Image Services 4.0 and later

Briefcase is so simple to use that users quickly take advantage of the many uses of creating searchable, portable content including:

• Internal and External Audits
• Legal Discovery and Proceedings
• Customer and Vendor Inquiries
• Remote and Offline Work

BPM Step Processor

In high-volume, high-touch point processes, providing the right information at the right time is even more important.  Our BPM Step Processor solution simplifies the user experience by:

• Defining Task-Based Document Stacking Order – By managing the document list and sort order at the task level, the user is presented with, and only with, the information required to perform the task.
• Re-Indexing Document Metadata – Even a clearly defined capture process will let a few documents slip through indexed incorrectly.  For those cases, the BPM Step Processor enables the workflow to correct indexes in a self-service manner.
• Tracking Historical Comments – Comments are essential to understanding why long-term decisions were made within a process.  The BPM Step Processor extends the Base Comments functionality with a historical view that includes time and date stamps to increase the audit-ability of your processes. These BPM Step components can support a 100% manager-assigned method, a complete Get-Next capability based on rules, or a hybrid approach.

Work Item Launch

In a paper-based processing environment, the majority of the work distribution is performed by mailroom processors that identify incoming documents and make complex decisions regarding their distribution.  When moving to a paperless environment, the human factor involved in distribution is no longer required but the complexity of the routing rules must be accounted for, along with the ability to route in-parallel.

Our Work Item Launch accelerator addresses these challenges by:

• Managing the rules and consistently performing the complex work distribution
• Automatically matching trailing documents with active workflows
• Shortening the time delay for transactions waiting for additional information

Work Item Management 

Most process managers want the workflow system to manage the business rules in which work is assigned to their processors.  They also want the ability to un-assign and reassign work without having to process each item individually. 

We address these challenges through our Work Item Management accelerator that ensures that:

• The work is distributed and assigned to the right processors according to their rules, allowing for service levels to be met and urgent requests to be handled appropriately. 
• The “Smart Get-Next” functionality not only assigns work based on business rules but assigns multiple items for the same transaction or customer, allowing for more efficient processing. 
• Active management is accomplished through quick click Un-assign, Assign, and Expedite functions.

Service Level Manager

Work item warnings and deadlines are excellent tools to automate the management of work.  However, the functionality falls a bit short in practicality.  Our Service Level Manager accelerator:

• Extends the functionality of the warnings and deadlines providing managers with tools to manage against service levels through a working calendar. 
• Considers business hours, weekends, holidays, and other non-working time providing the ability to manage and report real service levels.

Digital Signature

Compliance often dictates that signatures must be present on documents.  This creates a unique challenge to paperless processing environments.  Our Digital Signature accelerator:

• Provides authorized users with the ability to apply signature stamp on the image during processing or after workflow disposition.

Work Item Search

Work interruptions are costly to an organization. Not only do they stop work, they also increase the likelihood of errors.  Our Work Item Search accelerator:

• Enables self-service capabilities for the business lines you support resulting in increased customer satisfaction, improved work quality, and maximized productivity.

Work Item Archive

Internal and external audit demands impact productivity.  Having a single source of information for auditors to perform work process compliance analyses not only saves time and money but reduces errors and redundant investigations. Our Work Item Archive accelerator allows you to:

• Store the work item history associated with each transaction in the content repository – which can be viewed through standard search and retrieve functionality