Imagine Solutions’ Encapture Selected to Help Manage Hawaii Caseloads across Remote Offices

Dallas TX - Imagine Solutions, a leading provider of enterprise content management (ECM) consulting and technology solutions, announces that a state government agency, State of Hawaii, Department of Human Services (DHS), Benefit, Employment and Support Services Division, (BESSD), has selected Imagine Solutions’ Encapture as part of a comprehensive ECM and case management solution (CMS) which will support 22 distributed office locations across the islands.

Through nine programs that serve different populations, DHS/BESSD staff provides a continuum of services that include food, shelter, and child care assistance, as well as employment support and work-training, and dependency diversion and prevention, all requiring substantial case documentation and manual process oversight. The agency’s main objective in the project is to improve data quality, eliminate errors, and manage more efficiently an increasing number of cases from citizens requesting assistance.

The agency selected Imagine Solutions to design and build a CMS that would support capture, routing, review and archival of case documents. The solution, which consists of Imagine Solutions’ Encapture for Distributed Capture, IBM Datacap for Advanced Capture, IBM Advanced Case Management, and IBM FileNet Content Manager, will replace the paper-based system with an electronic format that supports automatic recognition and classification of citizen-provided content, minimizing the need for manual intervention and leading to improved accuracy for form validation and accelerated case processing times. The document imaging technology will also support more consistent processes and provide instant accessibility to the information captured from any of the 22 distributed locations.

“This solution has completely transformed our benefit delivery process. With ECM, we can reduce bottlenecks and repeat client visits by effectively managing the volumes of documents submitted on a daily basis,” said Pankaj Bhanot, DHS/BESSD Division Administrator. “Due to ease of use, we continue to provide timely services while transitioning from a paper-based environment to a centralized digital repository.”

“We are seeing more and more state government agencies recognize the power of ECM to transform paper and labor-intensive processes,” Rick Smith, President and CEO of Imagine Solutions commented. “By providing the DHS/BESSD staff with the ability to ingest content at the source into their processes, making the information available sooner, ensures a more efficient and accurate process, while eliminating excess costs and improving the user experience.”

About Imagine Solutions
Since 1998, Imagine Solutions has been providing award-winning enterprise content management (ECM) technology solutions, software, andprofessional services. From a flexible distributed capture system, Encapture®, to a complete range of ECM services, leveraging skilledECM consultants, Imagine Solutions help clients substantially improve information quality, increase operational effectiveness and mitigate compliance risk, in a cost-effective fashion. Imagine Solutions recently received IBM’s Business Partner Achievement Award 2013for innovation and excellence in ECM. For more information visit and follow Imagine Solutions on Twitter at: @ImagineSolution.