Dallas TX – The Workflow Management Coalition (WfMC) announced that the State of Hawaii, Department of Human Services (DHS) Benefit, Employment and Support Services Division (BESSD), has been named a finalist for the 2013 Global Awards for Excellence in Case Management. The agency was nominated for a recently-deployed enterprise content management (ECM) and case management solution (CMS) which supports 34 distributed office locations across the islands.
Sponsored by WfMC and supported by BPM.com and Future Strategies Inc., the Global Awards for Excellence in Case Management recognize user organizations worldwide that have demonstrably excelled in implementing innovative solutions. Award winners will be announced at a special gala dinner ceremony on June 17th, 2014 at The BPM and Case Management Global Summit in Washington DC.
DHS/BESSD staff provides citizens with essential support services to include food, shelter, and child care assistance, as well as employment support and work-training, and dependency diversion and prevention, all which require substantial case documentation. The agency’s main objective for implementing the CMS was to improve the citizen experience, improve data quality, provide an optimized 360⁰ view of cases across all the branches, and manage more efficiently an increasing number of cases from citizens requesting assistance without adding additional support staff.
DHS/BESSD selected Imagine Solutions to design, develop and implement the CMS, consisting of Imagine Solutions’ Encapture for Distributed Capture, IBM Datacap for Advanced Capture, IBM Advanced Case Management and IBM FileNet Content Manager. The solution replaced a paper-based system with an electronic format that now supports automatic recognition and classification of citizen-provided content, minimizing the need for manual paper processing, leading to improved accuracy for form validation and accelerated case processing times.
About Workflow Management Coalition
Founded in 1993, the Workflow Management Coalition (WfMC) is a global organization of adopters, developers, consultants, analysts, as well as university and research groups engaged in workflow and BPM. The WfMC creates and contributes to process related standards, educates the market on related issues, and is the only standards organization that concentrates purely on process. The WfMC created Wf-XML and XPDL, the leading process definition language used today in over 80 known solutions to store and exchange process models. XPDL is a process design format for storing the visual diagram and all design time attributes.
About Department of Human Services - Benefit, Employment and Support Services Division
BESSD is the largest division in the Department of Human Services. Staff and administrators provide a continuum of services, through nineprograms that serve different populations, aimed at providing clients with monthly benefits to assist them with such essentials as food, shelter, and child care, as well as employment support and work-training and dependency diversion and prevention.
About Imagine Solutions
Imagine Solutions, Inc., based in Dallas, TX, is a provider of end-to-end enterprise content management (ECM) technology solutions and professional services. For over 16 years, Imagine Solutions has been bringing new levels of automation agility to paper-intensive business processes. Encapture®, a class-leading enterprise-level distributed document capture system developed and marketed by Imagine Solutions, enabling easy and secure content capture, and delivering it to any source for further processing. Imagine Solutions is the recent recipient of IBM’s Business Partner Achievement Award 2013 for innovation and excellence in ECM. For more information visit www.ImagineSolutions.com or follow Imagine Solutions on Twitter @ImagineSolution.