Courier Elimination

The Challenge

A 500-branch U.S. bank, having already adopted check image capture in its branches, wanted to eliminate the increasingly unnecessary cost of couriers between branch and central operations without adding operational complexity for branch employees.

The Solution

In six months, Imagine Solutions deployed a one-touch enterprise document capture solution that recognizes and classifies more than 200 types of branch documents, securely routes them to the appropriate downstream processes, and prioritizes work types based on pre-defined rules.

The Results

The benefits included $3 million in savings, better customer service, greater security, reduced errors and readiness for additional features of the system.

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