Credit Services Operations

The Challenge

A U.S. bank with operations in eight states was hindered by inefficiencies, delays, and errors resulting from its paper-intensive processes in Credit Services.

The Solution

Imagine Solutions transformed the operation with a technology-driven capture platform that could be leveraged across the enterprise.

The Results

The bank realized savings of 30% in just three months, reduced loan processing time from 20 days to 3-7, and improved customer service, employee morale, compliance, and accuracy. Other lines of business began rolling out the solution.