DMV Modernization

The Challenge

The Department of Motor Vehicles of a Midwestern state, faced with new Homeland Security compliance requirements and increased budget pressures, needed a better way to acquire and verify documentation related to driver’s license applications and commercial transport records.

The Solution

The DMV chose Imagine’s Encapture® – with its wizard-based content request functionality – to be integrated with 3M’s Motor Vehicle Systems for automatic indexing and ingesting into FileNet. DMV clerks are prompted from within the DMV application to scan required documents at the point of citizen interaction and associate the resulting images with the DMV record, and then hand all original documents back to the citizen.

The Results

The benefits include full compliance with the Homeland Security Real ID Act, cycle time reduced from weeks to three days, 100% of indexing errors eliminated, reduced labor (no more copying and filing of documents), reduced exceptions, and significant savings in storage space for file copies and postage.