The Challenge

A large U.S. mortgage company was entirely paper-based and air courier-dependent and was experiencing cost, productivity, and customer service issues as a result.

The Solution

Imagine Solutions performed a thorough ROI analysis and implemented a FileNet-based workflow solution, enabling the company’s offices to share documents electronically for more profitable, accurate, compliant, and responsive processing.

The Results

Cost savings included $4.3 million in records management, $1.8 million in copying, $1.7 million in mailroom, audit, closing, and investor; $1 million in express mail (a 50% reduction), and an 80% reduction in post-closing costs.