A wealth management company with more than 5,000 independent advisors wanted to optimize their paper-intensive processes to improve overall customer experience and advisor retention. A particular need in this regard was minimizing time delays related to account setup and transaction fulfillment.
Imagines Solution leveraged its Encapture® platform to enable each advisor to easily scan and index the customer application, interview notes and associated documents for same day processing. Imagine took pains to minimize the operational impact – it required only four hours of online training for an agent to become proficient with the new system.
The paperless approach significantly reduced application processing time. As a result clients had access to funds next day and advisors got paid much sooner. In addition, overall courier and processing expenses were cut, customer information was archived safely and securely and advisors were much happier making them less susceptible to being recruited away.