Remote Administration & Monitoring

Imagine Solutions can help you get the most out of your ECM investment through 24/7 monitoring of your system.

Remote Administration & Monitoring

Imagine Solutions Remote Administration and Monitoring includes:

  • Being assigned an Imagine primary engineer, with backup by our entire support team.
  • Providing daily email reports identifying issues that require immediate attention and those that are cautionary.
  • Providing interpretations of all relevant error messages and recommendations for the steps to resolve the issues. Enhancing your FileNet support by working closely with your team.
  • Supporting your calls to the IBM support hotline, including ensuring you have all the information for the call, assisting during the call to bridge the information gap, or managing the incident for you.
  • Identifying configuration improvements for overall system performance.
  • Mentoring your IT staff as needed.

Maximize the Performance of Your ECM System

Turn to Imagine Solutions to get the most out of your ECM investment. For more information on how Imagine Solutions can give you peace of mind by taking the headache out of FileNet system administration please call Imagine Solutions at 214.572.3600 or e-mail us at info@imaginesolutions.com.
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