The financial services industry is struggling with the growing problem of managing the explosive growth of Information -- information in the form of unstructured data, generally referred to as "content." This growth can be attributed to the adoption of digital commerce, increasing use of voice and video, and new channels and information sources - most notably social media. Banks are being overrun with unstructured content, and it's negatively affecting productivity, increasing risks and reducing customer service levels. All this, together with the prospect of a deluge of new and revised regulation, is placing greater demands on banks to significantly improve risk management, fraud detection and criminal activities surveillance.
• Defining advanced case management
• Responding to increased and more complex regulation
• Making better decisions with less risk and greater profits
• Identifying the ROIs for improving case management
Please click on the image below to begin the IBM webcast: "How Banks are Turning Information Overload into Smarter Decision Making."